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Extended Christmas returns period
We have extended our returns policy for your convenience this Christmas.
We will be happy to refund purchases made from Friday 17th November 2023 up until Monday 8th January 2024. Shop for that perfect gift with added peace of mind.
*In line with our normal returns policy. Your statutory rights are not affected.
Returns & Refunds Policy
All products undergo comprehensive quality control and are checked for faults and damage before they are sent to customers
If you are not completely satisfied with your purchase for any reason, you can return the item within 28 days. Item(s) must be unused and still in a brand new condition and must be returned with the original packaging
In the unlikely event that you receive a product that is faulty or not what you ordered from our site then you can return it to us and we will exchange it for you. Please contact our Customer Service team before organising the return.
If you are returning an item because it is unwanted, you will have to incur the cost of returning it to us. In this case, the original postage fee if paid, will be non-refundable.
When we receive the item, we will inspect it to ensure everything is present and in its original condition to confirm its eligibility for refund. We process refunds as quickly as possible and you will receive an email to notify you when the refund has been processed. We aim to process all refunds within 7 days, but please allow a maximum of 30 days for the refund to be processed.
If you are returning an item because it is unwanted, you will have to incur the cost of returning it to us.
Return address: Braun Returns, Unit 1 Phoenix Park, Apsley Way, London, NW2 7LN
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