Frequently asked questions
Here we provide you with the answers to some of the most common questions that we are asked. If the question you need answered isn’t covered then do not hesitate to contact us via email (email@example.com) or call us on 0800 214 633 where a member of our team will be happy to help.
1) About Zeon Ltd
Who we are
Zeon is the licensed manufacturer and distributor of Braun watches and clocks and is one of the largest watch manufacturers and distributors in the UK. We have sales turnover in excess of 2.5 million timepieces a year. Please visit www.zeonltd.co.uk for more information.
Do you have shops that I can visit?
We do not have any stores of our own however you will find Braun watches and clocks in various retailers worldwide.
2) Our Products
Will the product come in a box and with all the instruction booklets?
Yes, all of our products come supplied in the manufacturers’ own packaging and have all the relevant instruction booklets and guarantee certificates.
Do you get a guarantee with the product?
Yes, all our watches and clocks come with a full manufacturer’s guarantee which is only valid with your proof of purchase. The guarantee period for Braun watches and clocks is two years. We recommend that you read the guarantee so that you are familiar with what it does and does not cover. You can also register your guarantee on our main homepage.
What is the difference between MSF and DCF
Some of our products are radio controlled. This means that the watch or clock will pick up a radio signal and will adjust the time accordingly to ensure your product always keeps the right time. MSF is the radio signal that covers the UK, DCF is the radio signal that covers the rest of Europe. When purchasing such product you will be prompted to choose your location so that you will be sent the correct product depending on where you live in the world.
How do I order?
You can order on the website by selecting which timepiece you want to buy, clicking on the ‘Buy’ icon and proceeding to the checkout. From there all you have to do is follow the onscreen instructions to complete your order.
Is it safe to order online?
Yes, all of our payments are handled via a secure server by Sage Pay, one of the world’s leading online payment providers, and all of the information you provide is encrypted.
How can I track my order?
When your order is dispatched you will receive an email informing you that your product has been dispatched, if you require the tracking number please let us know in the comments section on the checkout page.
How do I know my order has been successful?
When you complete your order online you will receive an email confirming the details.
I do not live in the UK?
We have the ability to ship the item internationally; however any customs charges will have to be dealt with on your side. We will advise on shipping costs on the checkout page.
I do not have a credit card. Can I still order a watch or clock?
No, unfortunately we can only accept payments via credit card. Please be aware we do not accept American Express at the moment.
We are a company, can we place a corporate order for watches or clocks?
Yes. Please contact us on the above number we will do our best to help satisfy your requirements.
4) Shipping and Delivery
How will you send my order?
All orders placed in the UK will be sent by Royal Mail Recorded Delivery. Where next day postage has been paid, items are sent by Royal Mail Special Delivery. International orders will be sent by a courier. As our products differ in size we may use various couriers depending on the product you order.
When will I get my order?
Orders sent via Royal mail recorded delivery should arrive within 3 working days of dispatch. For international orders please allow up to 15 working days delivery (This is an estimate only).
Is the parcel insured?
Yes, all parcels are fully insured by us or Royal Mail.
Will I need to sign for my order?
Yes, someone will need to be at the delivery address to sign for the parcel.
What if no-one is in to sign for my order?
If no one is able to sign for the parcel, then Royal Mail will leave a card giving you instructions on how to rearrange delivery or where to collect the parcel from. We are unable to rearrange delivery for you unless the parcel has been returned to Zeon.
Can you send my order to an address other than my billing address?
Generally yes, but we do reserve the right to send a letter to the cardholder at the billing address to confirm order details before dispatching anything to the alternative address. This is done for security reasons and to help combat internet and credit card fraud. See the ‘Delivery & Returns Policy’ and the ‘Terms & Conditions’ pages for more information.
Do you ship outside the UK
Yes we do. Postage costs vary depending on where you live. Costs are calculated automatically at the checkout page.
I haven’t received my order, what should I do?
If you have not received your order within 5 working days after dispatch for Royal Mail Recorded Delivery items please contact us and we will investigate it further. If you live outside the UK please wait at least 15 working days for delivery before contacting us.
5) Returns Policy
What do I do if I don’t like the product when it arrives?
Don’t worry, you have a full 28 day returns policy from the day you receive the goods. As long as the watch is returned within this period and in pristine, unworn and re-saleable condition, you can have an exchange or a full refund. Your statutory rights are not affected.
Can I exchange the watch or clock I ordered for a different one?
Yes, as long as you return it to us within 28 days of receipt and in pristine condition. We may extend the exchange period depending upon individual circumstances.
There is a problem with my order, what should I do?
In the unlikely event that you receive a product that is faulty or not what you ordered from our site then you can return it to us and we will exchange it for you. In these circumstances we will also refund any postal costs incurred by you to return the timepiece to us once the fault has been identified. Please note: if you are returning an item for repair or refund, please note on customs form that the item is for repair and has no commercial value. Any items held up in customs will automatically be resent to sender. Please note this only applies to products purchased from www.braun-clocks.com and does not apply to items purchased from our retail partners or other websites.
Can you service my clock?
We (and any of our service centers above) are only able to provide product service for a Braun clock, watch or calculator that was produced. For products made before 2010, product service is unfortunately not available anymore, except in Germany. If you bought your product in Germany please contact www.servicecenter-walzer.de who may be able to assist.
To check if a product was made before or after 2010, please look at the product code at the back of the product. If the product code starts with BN, BNC or BNE then this is a new product produced after 2010. Any other product code shown will mean that the product is from before 2010.
What can I do if the watch bracelet is too big or too small for my wrist?
If the watch bracelet is too big for your wrist then you can take it to your nearest reputable watch retailer who will be able to adjust it for you, although there may be a charge for this service. If you prefer you can return the watch to us, with details of the size you need it adjusting to, and we will do this and send it back to you within 5 working days (Please enclose a cheque or postal order to the value of £10 to cover return postage payable to the service centre, this is for UK customers only). If the watch bracelet is too small then please contact us via email firstname.lastname@example.org, as we will probably be able to get you extra links to make it larger. Please be aware leather and mesh straps do not need to be returned to us for adjustment as these are self adjusting.
What happens if my product develops a fault?
If the watch does develop a fault which is covered by the guarantee then you can return the item to us where we will rectify the issue within a reasonable time. Please include the warranty and a copy of the delivery note (Proof of purchase). When returning the watch to us from outside the EU, ensure you note on any sending forms that the item has 'no commercial value' and is subject to 'import protection relief' otherwise it will be held up in customs and automatically resent to the sender. When returning the watch for repair (please do not return in original packaging) and send with the proof of purchase, a cover letter outlining your requirements and £10 (£15 if outside of the UK) cheque or postal order made payable to The service Centre to cover packing, handling, insurance and return postage to: The Service Centre 39 Waterloo Road London NW2 7TT 0800 214 633 *Please note this only applies to customers returning their timepiece to the UK.